Audiosafe Call Recording

What is Audiosafe?

Audiosafe, powered by the Maintel Application Platform (MAP), provides secure, long-term storage for call recordings and metadata from cloud-based contact centre platforms such as Genesys Cloud. It helps customers meet regulatory requirements and retain valuable data for business insight and compliance purposes.

Key Features and Benefits

• FCA-compliant, long-term call recording storage
• Search, filter, and playback functionality
• Metadata retention beyond vendor-imposed time limits
• Secure AWS-based storage with encryption at rest and in transit
• Role-based access and Single Sign-On (SSO) via Microsoft Entra
• Ongoing platform monitoring and alerting

How Audiosafe Works

Audiosafe integrates with contact centre platforms to automatically export and archive call recordings and associated metadata into a secure AWS S3 environment. The solution includes:

• Authentication and Authorisation Module
• Secrets Management
• Genesys API Integration
• Recording Retrieval API
• Searchable User Interface built on React

Security and Compliance

Audiosafe is designed with security at its core:

• Encryption at rest using AWS S3 Managed Keys (SSE-S3)
• Encryption in transit using HTTPS (TLS 1.3)
• Audit logging of user access and actions
• GDPR-compliant data deletion process via Maintel support tickets
• Penetration testing options available

Supported Platforms

Currently supported: Genesys Cloud
Further integrations (e.g., Redbox API) are on the roadmap.

Accessing and Using the Audiosafe UI

The Audiosafe User Interface allows you to:

• Log in securely with your corporate SSO credentials
• Search recordings by date, contact, direction, user, and queue
• Playback recordings directly in the interface
• Export recordings (roadmap feature)
• Manage admin users and roles (roadmap feature)

Pricing and Packages Overview

Audiosafe is available as a subscription service with Per User Per Month (PUPM) pricing. Packages include:

• Basic: 1 Admin User, 1TB storage, search and replay
• Standard: All Basic features + 5 Admins, 5TB storage, delete and export
• Advanced: All Standard features + unlimited Admins, 20TB storage, role-based access
• Custom: Bespoke storage and functionality (Price on request)

Getting Support

Support is provided as part of Maintel’s managed service:

• Supported hours: 08:00 - 18:00 (Business Days)
• Response times vary by priority level (Critical: 30 mins, Major: 60 mins, Minor: 4 hours)
• Contact Maintel Support: info@maintel.co.uk or call 0344 871 1122